Effective Date:

01/01/2025

NIGHTHAWKAI ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our services—whether directly or through our clients.

We operate in compliance with applicable data protection laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada and applicable U.S. privacy regulations . We also incorporate best practices aligned with the General Data Protection Regulation (GDPR) where appropriate.

1. 📘 Who We Are

We help businesses integrate and transition into the AI space by offering a suite of digital services, automation tools, and analytics to optimize their operations and customer experience.

2. 📥 What Personal Data We Collect

We may collect the following personal information from our clients and, in some cases, their customers:

Full Name

Email Address

Cellphone Number

Dealership Name

Client Customer Names

Client Customer Email Addresses

Client Customer Cellphone Numbers

3. 🛠️ How We Collect Data

We collect data through the following methods:

Online forms placed on our website and our clients' websites

API integrations with client systems

Direct interactions via email or other communication channels

4. 🎯 Why We Collect and Use Data

We collect and use personal information to:

Provide services to our clients

Contact clients for service-related purposes

Improve and train AI models and systems

Analyze usage patterns to enhance our services

Send newsletters, promotions, or marketing communications (with consent)

5. 🤝 Who We Share Data With

We may share personal data with trusted third-party service providers solely for the purposes described above. These include:

CRM platforms

Email service providers

Analytics and reporting tools

We ensure all third-party partners are contractually obligated to protect your data in accordance with applicable laws.

6. 🌐 International Data Transfers

All data is stored and processed on secure servers in the United States, including those operated by Google Cloud Platform and Amazon Web Services (AWS). We implement adequate safeguards to ensure your information remains protected, even across borders.

7. 🔐 How We Protect Your Information

We use industry-leading security practices provided by our CRM provider, including:

Cloud Hosting Security: Hosted on Google Cloud and AWS with strong physical and digital safeguards

Encryption: TLS v1.2+ for data in transit, AES-256 encryption for data at rest

Access Controls: Multi-factor authentication (MFA), role-based access (RBAC)

Regular Security Audits

Data Backups: Automatic backups every 5 minutes

Disaster Recovery Plans

GDPR and HIPAA compliance measures

8. ✅ Consent

We require users and clients to provide explicit consent before collecting personal data, using clear checkboxes on our forms.

If you are submitting data on behalf of someone else (e.g., your own customers), it is your responsibility to ensure you have obtained their lawful consent.

9. 👤 Your Data Rights

Depending on your location, you may have rights regarding your personal data, including:

The right to access your data

The right to correct inaccuracies

The right to withdraw consent

The right to request data deletion

The right to object to processing (in some cases)

To exercise any of these rights, please contact us at:

[email protected]

We will respond to your request within a reasonable timeframe and in accordance with applicable law.

10. 👁️‍🗨️ Cookies and Tracking

If applicable, we may use cookies or similar tracking technologies on our website to enhance user experience and collect analytics. You will be asked to consent to these cookies when you visit our site.

11. 📢 Policy Updates

We may update this Privacy Policy from time to time. If we make material changes, we will notify users through our website or via email.

Please review this policy periodically for any updates.

12. 📬 Contact Us

If you have any questions about this Privacy Policy or your data, please contact us at:

[email protected]